Visitor regulations
Welcome to Mu.ZEE!
Please take into account the guidelines of the regulations for visitors and any instructions from the security staff. Together we will ensure the optimum conditions for your visit to Mu.ZEE.
GENERAL
Article 1:
The regulations for visitors apply to:
Visitors to the collection and exhibitions of Mu.ZEE.
Persons or groups who are given permission to use a space for meetings, receptions, lectures, concerts, performances or other gatherings.
Any person who is not part of the institution and who is in the buildings for professional reasons.
Article 2:
If the visitor refuses to comply with the provisions of the regulations for visitors and the guidelines from the staff, the security service must intervene. This may result in immediate removal from the museum by the security staff or the police.
ACCESS TO THE MUSEUM ROOMS
Article 3:
The museum rooms are only accessible to visitors with a valid admission ticket. Visitors can buy tickets at the ticket desk. Ticket prices and the conditions for discounts on these prices are indicated on the screen above the ticket desk and on the museum website.
Visitors retain the admission ticket throughout the visit. The admission ticket can be requested at any time and in particular, at the entrance to the Ensor and Spilliaert wing of the museum. Entry tickets for temporary exhibitions are time-limited and permit a single visit. If some museum rooms are temporarily closed, the ticket holder will not be entitled to a refund of the admission ticket. In the event of fraudulent use of an admission ticket, Mu.ZEE will file a complaint with the police.
Article 4:
Mu.ZEE is open from Tuesday to Sunday from 10 am to 5.30 pm, except on 1/1 and 25/12.
Exceptions are always communicated on the website. The last admission tickets are sold at 5.15 pm. The museum shop remains open until 5.30 pm.
Article 5:
Visitors are requested to finish their visit at 5.15 pm. The museum closes at 5.30 pm sharp.
Article 6:
Lightweight pushchairs that cause little obstruction are permitted in the museum rooms. An adult must be in charge of a pushchair and take full responsibility at all times. Large pushchairs are not permitted in the museum rooms.
(Electric) wheelchairs are permitted.
Article 7:
This article contains special guidelines and measures to prevent damage and theft of the heritage. It is forbidden to enter the museum rooms with:
Satchels, shopping bags, suitcases, large handbags and luggage larger than 34 x 22 x 12 cm.
Backpacks, including baby carriers worn on the back (on the stomach is possible). A small backpack (max. 34 x 22 x 12 cm) must be carried in the hand and not on the back.
Capes, cloaks and long coats.
Umbrellas.
Food and drink.
Folding chairs, except chairs which are provided by Mu.ZEE.
Utensils that, by their function or nature, pose a risk to the safety of persons, works of art or the buildings.
Extremely heavy, bulky, annoying or malodorous objects.
Works of art or antiques.
Reproductions of works of art and casts.
Musical instruments, except for instruments used for Mu.ZEE or mu-zee-um public activities.
Animals, except for guide dogs.
Explosive, flammable or volatile substances.
Vehicles such as segways, mobility scooters, bicycles, folding bicycles. This list is not comprehensive. The security staff have the right to refuse other objects if they pose a risk to general safety, the protection of the heritage or the condition of the buildings and facilities.
Spotlights for making film footage or photographs, as well as reflectors.
Tripods for cameras, subject to the provisions of art. 27.
Selfie sticks and related material.
Individual visitors are permitted to take notes or make drawings (in pencil) in the rooms of the museum. In the event of an infringement, the security staff will ask the visitor to leave.
Article 8:
Mu.ZEE provides its visitors with a cloakroom and lockers free of charge.
The cloakroom enables visitors to leave garments, walking sticks and umbrellas there free of charge while visiting the museum.
The lockers enable visitors to store hand luggage, handbags and items while visiting the museum.
Hand luggage, handbags and items may not be left in the cloakroom. Visitors must use the free lockers for this purpose. The maximum dimensions of the lockers are 55 x 50 x 35 cm. Travel luggage and large items may not be left.
Article 9:
School groups must report to reception and leave their belongings (coats, satchels, ...) in the storage containers at the ticket desk.
Article 10:
For security reasons, visitors can always be asked to open their bag, backpack, etc. before leaving them in the lockers. Mu.ZEE staff members may always refuse items that are deemed to pose a risk to the safety and good order of the institution.
Article 11:
Under no circumstances should the garments left in the cloakroom contain the following items:
Money
Credit cards
Valuable items and jewels
Article 12:
Mu.ZEE will not be responsible for the loss or theft of or damage to any object left in the cloakroom or lockers.
Article 13:
If a locker key is lost, visitors will be charged a fixed fee of €5 for a replacement key. Visitors will only have returned what they have left in the locker after providing an accurate description of the items. Visitors’ personal details will be recorded.
Article 14:
Everything that is left in the cloakroom and lockers must be collected on the same day, before Mu.ZEE closes. Every day, after closing, the cloakroom and locked lockers are emptied by the security staff and items left behind are stored. After 48 hours, any items which have not been collected will be considered as lost property.
Article 15:
The items found at Mu.ZEE are deposited with the security staff. If no one has requested them after the legal period, they will be offered to a charity. Perishable items and those with no value are destroyed each day after Mu.ZEE has closed. Closed (hand) luggage and packages which have been left in the museum buildings other than the cloakroom or lockers and which are perceived to pose a threat to the safety of Mu.ZEE may be destroyed by the police or security staff without delay or warning.
GENERAL CONDUCT
Article 16:
Mu.ZEE expects visitors to:
Keep calm in the museum buildings / behave calmly in the museum.
Adopt an attitude consistent with public order and common decency.
Behave well, both towards the staff of the organisation and other visitors.
Keep a safe distance from the works of art - 60 cm minimum.
Hold young children by the hand. Children must be accompanied by adults. Parents, supervisors or teachers of children/groups are responsible for the behaviour of the people they are supervising.
Article 17:
Behaviour which jeopardises the safety of the works of art or the smooth running of the visit is forbidden.
Visitors must not:
Touch the works of art or the decor. Visitors must remain at a distance of at least 60 cm.
Point at the works of art with objects such as pencils, ballpoint pens, rulers, sharp objects, etc.
Use a magnifying glass, torch or other light source.
Ignore barriers and other indications that an area is closed.
Lean against the walls or press their feet against the wall.
Lie or sleep on the benches.
Lean against the display cases, pedestals or other museum furniture.
Sit on the stairs.
Write graffiti, inscriptions, apply stickers, signs or make marks in the museum.
Dress indecently or walk around bare-chested.
Run, push, slide or climb.
Play on the stairs and in the lift.
Hinder other visitors or obstruct passageways and exits.
Hinder other visitors or compromise the safety of a work of art when taking notes or making sketches.
Management may permit individual exemptions from the prohibitions of points 1, 3 and 4 above, in particular in the case of blind or partially sighted people accompanied by a guide.
Article 17 (b):
It is forbidden to:
Smoke.
Eat/drink in the museum.
Throw paper or litter on the ground.
Hinder other visitors by making a noise.
Disturb other visitors by using a mobile phone/smartphone or other device in the rooms.
Collect money at the entrance to or inside the museum.
Trade, advertise, spread propaganda or recruit people.
Operate a fire alarm button or auxiliary equipment (extinguisher, fire hose reel, etc.) without a valid reason
Move chairs, seats or benches.
Young mothers may breastfeed at Mu.ZEE. If desired, they can do this in less crowded places. More information is available from security.
Article 18:
Visitors must always follow the instructions of the museum staff. Mu.ZEE staff, especially security staff, are authorised by management to give visitors instructions and to intervene where necessary.
Article 19:
Visitors may submit comments and suggestions to the museum's information desk.
ADDITIONAL PROVISIONS REGARDING GROUPS
Article 20:
During group visits, the group leader must ensure that the group complies with the regulations for visitors and that order and discipline are maintained in the group. In the case of school groups (up to and including the sixth year of secondary education), there must be at least one supervisor per 25 students. This supervisor registers at the group desk and receives a badge. He/she must wear the badge visibly throughout the visit.
Article 21:
Drawing in pencil on paper is possible if no traces are left. Other materials may not be used in the museum halls unless written permission has been requested. The group leader must always be able to present this written permission at the request of an employee of Mu.ZEE.
PHOTOGRAPHY, FILMING AND SURVEYS
Article 22:
Unless stated otherwise, visitors may photograph or film works of art in the museum rooms during opening hours. This is only allowed with light equipment for private use. Under no circumstances may the images be distributed.
Article 23:
The following may not be used without written authorisation from management:
Flashlights, lamps and other lighting equipment.
Tripods.
Microphone boom poles.
Written authorisation must be presented at the request of an employee of Mu.ZEE.
Article 24:
It is forbidden to photograph technical installations and equipment. If the security staff or security installations are filmed, Mu.ZEE will file a complaint with the police.
Article 25:
In addition to the permission of management, any image, sound or other recording of which staff and the public might be the subject requires the permission of those involved. In the event of an infringement of these regulations, Mu.ZEE will not accept any responsibility towards third parties.
Article 26:
Management has separate regulations for professional photography, recording films, radio and television broadcasts. More information is available at pers@muzee.be.
Any poll, questionnaire or survey conducted among visitors to Mu.ZEE requires the prior written consent of management.
SAFETY OF PEOPLE, WORKS OF ART AND BUILDINGS
Article 27:
Visitors must not commit any act that might endanger the safety of people, the heritage, installations and property. A member of the security staff should be notified immediately if there is an accident, anyone falls ill or an abnormal event occurs.
If a doctor, nurse or First Aider from the visiting public provides help, he/she must show his/her professional card to the security staff. He/she will remain with the sick or injured person until the incident has been handled. He/she must leave his/her name and address with the member of staff on site.
Article 28:
In the event of a fire, visitors are requested to remain calm. The emergency must immediately be reported to a security guard. If the building has to be evacuated, this will be done under the supervision of the security staff in accordance with the instructions prescribed. The use of the lifts is prohibited. The cloakroom and lockers are not accessible in case of evacuation.
Article 29:
Visitors are requested to entrust a lost child to a member of the security staff. He/she will take the child to the security staff’s office. This office is located near the museum shop.
Article 30:
Works of art may only be moved by authorised employees of Mu.ZEE.
Article 31:
If one (or more) work(s) of art is (are) damaged by a visitor, the visitor must report to reception or the security staff. The visitor’s household insurance will be invoked.
Article 32:
In the event of theft, attempted theft or vandalism at Mu.ZEE, measures will be taken, including closure of the entrances and exits.
Article 33:
In the event of overcrowding, unrest, strikes, disruption of public order, technical failures and in all situations where the safety of persons and property is endangered, exceptional measures may be taken such as partial or complete closure or changing of opening hours.
Article 34:
Mu.ZEE is taking all the necessary precautions in the context of COVID-19. Mu.ZEE shall not be liable if anyone falls ill.